Hot18's Terms & Conditions — Fully in Bengali

Welcome to hot18.co. These Terms & Conditions ("Terms") form a legal agreement between hot18 and its users. By registering on the hot18 platform or using any of our services, you are deemed to have fully read, understood, and accepted all of these Terms.

Hot18 is an online betting and gaming platform serving adult users in Bangladesh and other eligible countries. By using our services, you confirm that betting is legally permitted in your region and that you are participating of your own free will.

If you do not agree to these terms, please refrain from using the hot18 platform. If you have trouble understanding any part of the terms, please contact our Help Centerto get in touch.

To register with hot18, you must meet the following requirements:

• You must be 18 years of age or older.
• You are not a resident of any country or region where online betting is prohibited by law.
• All information provided at registration is true and accurate.
• You have never been banned or permanently suspended from hot18.

One Account Policy

Each individual may hold only one hot18 account. Any attempt to open multiple accounts using the same device, IP address, mobile number, or payment details will result in all associated accounts being closed and any accumulated balance being forfeited.

KYC Verification

Hot18 may request identity verification (KYC) at any time. This may require a national ID, passport, or other government-issued document. hot18 reserves the right to restrict or suspend withdrawals until KYC is completed.

Before placing a bet on hot18, make sure you're familiar with the rules below. These apply to all bet types — Sports Betting, live, casino, jackpot, and more.

Additional rules may apply to live betting. For sport-specific rules, please visit our Sports page.

The following terms apply to all financial transactions on hot18. We guarantee fast and secure payments, but certain conditions must be followed.

Deposit Rules

• All deposits must be made from a bKash, Nagad, or other approved payment method registered in your own name.
• Minimum deposit amounts are set individually for each payment method.
• Deposits are usually credited instantly, though minor delays may occur due to bank processing times.
• If a deposit doesn't arrive for any reason, please contact support with your payment reference number.

Withdrawal Rules

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals may take between 24 and 72 business hours to process.
• Monthly withdrawal limits apply and may vary depending on your account verification level.
• Large withdrawals may be put on hold until KYC verification is complete.
• Transactions above a certain amount may require additional verification for anti-money laundering purposes.

Hot18 regularly offers a variety of bonuses and promotional deals. Each bonus has its own terms, which are outlined on the relevant offer page. General bonus policies are described here.

• Welcome Bonus: Available to new members only, one time. The amount is based on your first deposit.
• Wagering Requirement: Bonus funds require a minimum wagering amount before withdrawal (typically 5x to 30x).
• Validity Period: Every bonus has an expiry date — if wagering requirements are not completed within that period, the bonus will be forfeited.
• Bonus Abuse: Attempting to exploit the bonus system through bonus arbitrage or any other method is strictly prohibited.
• Referral Bonus: Only valid for referring genuine new users. Self-referrals are not accepted.

Hot18 reserves the right to modify, suspend, or cancel any bonus offer at any time. To see the latest bonus offers, visit our Bonus page.

The following activities are strictly prohibited on the hot18 platform. Any violation will result in immediate account suspension and legal action where necessary.

• Placing bets using bots, scripts, or any automated software.
• Match fixing or betting based on insider information.
• Money laundering or any other form of illegal financial activity.
• Using another person's account or placing bets on someone else's behalf.
• Attempting to breach the platform's security systems.
• Using a fake identity or providing false information.
• Attempting to exploit bonus terms for dishonest financial gain.
• Assisting minors in accessing hot18.

Hot18 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• If evidence of a terms violation is found.
• If suspicious or unusual betting patterns are detected.
• Failure to pass KYC verification or submission of false information.
• If an account has been inactive for an extended period (more than 12 months).
• Upon a voluntary self-exclusion request.

Users may request to close their account at any time. Before closure, any valid balance may be withdrawn — unless forfeiture applies due to a breach of our terms.

Hot18 treats the protection of users' personal data as a top priority. Information collected at registration is used solely for account management, payment processing, and legal compliance.

• Your personal information will never be sold to third parties.
• Information may be disclosed to regulatory authorities when required by law.
• You have the right to request access to, correction of, or deletion of your personal data.
• Cookies and tracking technologies are used solely to improve your experience on the site.

For more details, visit our Privacy Policy read.

Hot18 believes betting is for entertainment, not addiction. That's why responsible gaming is a core part of our values. Every hot18 user is encouraged to set their own limits before they play.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits at any time.
• Time Limit: You can set a time limit on how long you play per session.
• Self-Exclusion: You can exclude yourself from your account, either for a set period or permanently.
• Reality Check: You will be reminded at regular intervals of how long you have been playing.

If you notice signs of problem gambling, seek help immediately. For more information, visit our Responsible Gaming page.

In the event of a dispute between hot18 and a user, we will first attempt to resolve it through our support team. The steps for submitting a complaint are outlined below:

1. First, visit our Help Centerto open a ticket.
2. Please provide a detailed description of the issue, along with any relevant screenshots and transaction details.
3. The hot18 support team will provide an initial response within 48 business hours.
4. Complex cases may take up to 7 business days to investigate.
5. Hot18's decision is final and binding.

Hot18 reserves the right to update or modify these Terms & Conditions at any time. Users will be notified of significant changes via their registered email or through the platform.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. We recommend checking this page regularly. The date of the latest update is shown at the top of this page.

If you have any questions about these Terms & Conditions or need clarification on any clause, please contact us:

• Email: support@hot18.co
• Help Center: hot18.co/help-center
• Live Chat: Available after logging in to the platform

We're always here to help with any questions you may have. User satisfaction is our top priority at hot18.