This section clearly explains what personal data we collect while you use the hot18 platform, how it is stored, how it is used, and how it is kept secure.
Hot18 places the highest importance on user privacy. Here's a quick overview of the key points of our privacy policy.
Welcome to hot18.co. hot18 is an online betting and gaming platform serving adult users in Bangladesh and other designated countries. We understand how important your personal information is, which is why hot18's Privacy Policy is built on full transparency — so you always know exactly what data is collected, why it's collected, and how it's kept secure.
By accessing the hot18 platform or completing registration, you are considered to have read and accepted this Privacy Policy. This policy is hot18's Terms & Conditions should be read together, as both documents combined form the foundation of our relationship with you.
This Privacy Policy is written in Bengali because hot18 believes every user has the right to understand their rights in their own language.
Hot18 collects three types of information — what you provide directly, what is collected automatically as you use the platform, and what is received through third parties. Details are outlined below.
| Data type | When It's Collected |
|---|---|
| Full name & date of birth | At the time of registration |
| Mobile number & email | At the time of registration & contact |
| Identity Documents (NID/Passport) | During KYC Verification |
| Payment Information (bKash/Nagad Number) | At the time of deposit & withdrawal |
| Support ticket content | When seeking help |
Hot18 never stores your password in plain text. All passwords are stored using industry-standard hashing.
Hot18 uses your data only for specific, legitimate purposes. We will never use your information in ways that haven't been disclosed to you. The main purposes are outlined below:
If you no longer wish to receive promotional emails or SMS, you can opt out at any time by contacting us at our Help Centerto submit an opt-out request.
Hot18 never sells your personal data to advertisers or any third party for commercial purposes. However, limited information may be shared in certain specific circumstances:
All third parties contracted with hot18 are required to comply with our privacy standards. They may not use your data for their own purposes.
Hot18 does not retain your data beyond what is necessary. The retention periods for different types of data are listed below:
| Data type | Retention period |
|---|---|
| Account Personal Information | 5 years after account closure |
| Financial transaction records | 7 years as required by law |
| KYC Documents | Until the legal requirement expires |
| Support Ticket Information | 2 years after resolution |
| Cookies & Session Data | End of session or up to 1 year |
Once the designated retention period expires, your data is securely deleted or anonymized. Where long-term retention is required by law, the applicable legal requirements are followed.
Cookies and similar technologies are used on the hot18 website and app. Cookies are small text files stored in your browser that help improve site performance.
You can disable or delete cookies at any time through your browser settings. However, turning off certain essential cookies may affect the functionality of some site features.
As a hot18 user, you have the following rights over your own personal data. To exercise these rights, please contact our Help Centerto reach us.
You can request a copy of the personal information hot18 holds about you.
You may request corrections to any inaccurate or incomplete information we hold about you.
You may request that your data be deleted under certain circumstances.
You may request that your data not be used for specific purposes.
You may request a copy of your data in a commonly used, machine-readable format.
You may object to the use of your data for specific purposes.
Hot18 will respond to any rights-related request within 30 business days. For complex cases, an additional 60 days may be required, and you will be informed accordingly.
Hot18 does not serve anyone under the age of 18 and does not knowingly collect data from minors. Age verification is mandatory at registration, and date of birth is re-confirmed during the KYC process.
If a minor has accidentally created an account on hot18 and their guardian notifies us, hot18 will immediately close that account and delete all associated data. In such situations, Help Centerto reach us.
Hot18 is committed to responsible gaming. Protecting minors is one of our highest priorities. For more details, please visit our Responsible Gaming View Page.
Hot18 uses the latest technology and processes to keep your data secure. The key layers of our security infrastructure are outlined below:
Keep in mind that no method of transmission over the internet is 100% secure. Keep your password strong, never share it with anyone, and be careful when logging in on public Wi-Fi.
Hot18 reserves the right to update this Privacy Policy at any time. In the event of changes, we will take the following steps:
We therefore recommend that you review this page periodically. If you object to any changes, please contact us before closing your account.
If you have any questions about this Privacy Policy or any requests regarding your personal data, please contact hot18:
Our privacy team will process your request as quickly as possible. hot18 is always committed to keeping your data safe and your privacy protected.
For any privacy-related concerns, please contact us directly at support@hot18.coSend us an email and we will respond within 48 business hours.
You are now fully informed about hot18's privacy policy. Your data is completely safe with us. Register with confidence and enjoy the exciting betting experience hot18 has to offer.
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